Service Description

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Cancellation Policy

Celebrations are booked on a first come, first-served basis. When a celebration date and time have been agreed upon. A $100 to $500 nonrefundable deposit will be required to hold the date. 30 days prior to the celebration 50% must be paid or your date will be subject to a cancellation penalty. The remaining balance must be paid in full 14 days before your event or your date will be subject to a cancellation penalty. Venue Cancellations and No Refund Policy. Circumstances requiring you to cancel your event will cause the following conditions to apply. All events canceled 6 months or more in advance will receive a credit toward hosting another event at Sugar Loft 2 / Sugar Spice Spa equal to the amount paid by you toward your event (a “Venue Credit”). Any event cancelled within 6 months of the event will not be eligible to receive a Venue Credit, and any amounts paid by you toward your event will be forfeited. Sugar Loft 2/ Sugar Spice Spa DOES NOT, under any circumstance, refund any amounts paid toward an event. Under no circumstances are customers able to downgrade their contracted reservation. Date Change. Sugar Loft 2/ Sugar Spice Spa may allow for only ONE event date change, subject to the following conditions: You must contact us to move the date 6 or more months in advance. Once you are within 6 months you are unable to change the date. Changing your date does function like a cancellation where we cancel your first date and then use your venue credit to rebook you a new date. Therefore, if you choose to change your date you will no longer have a venue credit if you decide to cancel your event again. LATE AND REJECTED PAYMENT FEES a. Late Payments: Client will be charged a late fee for overdue invoices. If the Rental Fee is not paid in full at least fourteen (14) business days prior to the Event, Sugar Loft 2 /Sugar Spice Spa reserves the right to cancel the Event without refund. Prohibited Activities. You acknowledge that neither you, nor your Permitted Invitees, are permitted to do any of the following while within the grounds of Sugar Loft 2 /Sugar Spice Spa Event Venue. Under the circumstance that any of these prohibited activities are violated, the appropriate fees will be charged to the customer. Conduct any acts that are criminal or tortious in nature Promote illegal behavior or do anything to enable illegal acts to be performed Use tobacco of any kind (smoking, chewing and/or vaping) outside of designated areas. This applies to Marijuana in states that the usage is legal. Possess and/or use firearms, explosives or fireworks of any kind, including, but not limited to, legal and illegal fireworks, firecrackers, or similar items, except as expressly permitted by Sugar Loft 2. No possession and/or use of confetti, Silly String (or like products), fog machines, or glitter of any kind. Use of tape, tacks, or staples on any walls, floors, doors, furniture, or existing décor Engage in gambling of any kind. Bring a pet onto the Sugar Loft 2 /Sugar Spice Spa except for service animals (such as guide dogs) Movement or rearrangement of fixtures, furnishings or other items are not permitted. Removal of personal property in the Sugar Loft 2 /Sugar Spice Spa without prior written permission during the layout consultation is not allowed. Damage to fixtures, furnishings, furniture, or other items in the Sugar Loft 2 /Sugar Spice Spa or provided/owned by Sugar Loft 2 /Sugar Spice Spa must be replaced. Use of candles must be contained in a vessel taller than the candle itself and built to catch all drippings. DAMAGES AND SECURITY DEPOSIT Client is responsible for any damages to Sugar Loft 2 /Sugar Spice Spa and property that may have been caused by the Client and/or the Client’s guests and vendors. Clients are required to adhere to the Event Center Usage Rules (Exhibit A) (Which is in the contract that you will receive) and are required to ensure their guests and vendors honor them as well. The Client is ultimately responsible for any damage incurred. The Client is within his/her rights to seek redress for damage charges caused by Client’s guests and vendors. Sugar Loft 2 /Sugar Spice Spa will not involve itself in these efforts. Client is responsible for a Security Deposit based on the number of guests attending the Event. Sugar Loft 2 /Sugar Spice Spa Venue Manager will use reasonable best efforts to report any damages or loss of property to the Client on the day of the Event, however, some things may not be noticed until after the Event ends. Sugar Loft 2 /Sugar Spice Spa reserves the right to make a thorough inspection of the property and identify/assess damages prior to the next scheduled Event or within ten (10) business days of the Event whichever is shorter. Catering, Cleaning, Trash and Equipment Removal: Sugar Loft 2 /Sugar Spice Spa will be in a clean condition prior to your event. Upon additional planning with Sugar Loft 2 /Sugar Spice Spa, you will need to incorporate your set-up time and clean up time into the rental agreement, you are required to return the space to the same clean condition in which it was found, unless payment for clean-up was made. Otherwise, all trash must be collected, properly bagged and removed by the renter or the caterer and the furniture must be rearranged. All rental equipment must be removed that night unless approved otherwise by Sugar Loft 2 /Sugar Spice Spa If damage has occurred, Sugar Loft 2 /Sugar Spice Spa will provide an itemized list to the Client and Sugar Loft 2 /Sugar Spice Spa will charge the damage amount to the Client’s credit card that was held on file for such purpose. Note Sugar Loft 2 /Sugar Spice Spa staff will make reasonable best efforts to repair damage charging only for labor. Should, the damage be extensive, Client will be responsible for replacement costs. For Membership: Please note, if you are on a commitment promotion, you will not have the option to hold or cancel your membership until the end of your 6-month commitment. Should you cancel your membership mid-commitment you’ll be subject to charges of the full-fare membership.

Contact Details

• 7530 Bales St, Liberty Township, OH 45069, USA

  + (513) 336-7770

  info@thesugarlofts.com